We aim to assess repairs within 3-5 working days. At this stage, when the fault has been diagnosed and the cost to repair calculated, we contact you with a written emailed quote or discuss your quote and obtain approval before proceeding with the repair if you prefer. Depending on the nature of the fault and availability of parts, repairs can take a further 1-7 days to complete. We aim for a total turnaround time of 10 working days (for a standard repair).
Warranty repairs are usually completed within a 5-10 working day turnaround time, subject to part orders. Unfortunately, from time-to-time situations can occur which will prolong the repair time. These situations include very intermittent or more complex faults; or when parts are required that suppliers do not have in stock. While these delays are beyond our control, we always endeavour to complete repairs as promptly as possible.
For urgent repairs we offer an Express Service facility which is available for an additional upfront charge of $110.00 (refer Fees and Charges). Should you decide to utilise this facility, your equipment becomes the next repair to be assessed. If we have the parts in stock it is possible for the repair to be completed on the same day. If, however, parts need to be ordered, we will do so immediately and while we cannot “hurry up” the supplier, once we have received the part/s your repair becomes our top priority. It must be remembered that paying the Express Service fee does not guarantee your repair will not be of a complex nature. If you are considering paying for an Express Service and we suspect (to the best of our ability) there is a chance your repair will not be straight-forward, we will advise you accordingly
When repairing items that are covered by the manufactures warranty terms and conditions this will depend on the length of your warranty. As we are acting as agents for these companies it is there decision wherever they will provide service free of charge or not. If you have any questions you should always contact your original place of purchase for more information.
For all non-warranty repairs we offer a ninety-day service warranty on the work carried out. In the unlikely event that our workmanship has failed, we will resolve no questions asked during this ninety-day period.
We pride ourselves on prompt, efficient service so send us a message and we’ll get back to you ASAP to discuss your needs.