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Terms of service

The Terms, Policies and Conditions (collectively known as "Conditions")described below govern the use of this site (referred to as "AV Digitech" or "site"). Your use and/or placement of any order indicate your acceptance of these Conditions.

Privacy
AV Digitech keeps your personal information private and secure. When you make a purchase from our site you provide your name, email address, credit card information, address, phone number and a password. This information is used to process your orders only.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

Privacy on Other Web Sites
Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each sites privacy policy. AV Digitech is not responsible for the actions of third parties.

Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. AV Digitech reserves the right at any time after receipt of your order to accept or decline your order for any reason.

Credit Cards
We accept the following credit cards: Visa, MasterCard and American Express. There is a 1.5% surcharge for using your credit card to make purchases with AV Digitech. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.

Money Orders, Cashier’s Cheques, Company Cheques, & Personal Cheques

AV Digitech accepts money orders, personal cheques and company cheques in AUS dollars only. Orders are processed only after funds have been cleared by our bank. For personal and company cheques, please allow up to 10 business days from receipt for clearance of funds before the order is processed. We charge a $50.00 fee on all returned cheques.

PayPal
AV Digitech accepts PayPal for all orders. There is no surcharge for using PayPal to make purchases with AV Digitech. In order to protect our customers, all of PayPal’s rules and conditions shall be strictly adhered to by AV Digitech. Orders will only be shipped to the address provided by the customer to PayPal. Customers using unconfirmed shipping addresses may require further verification before the order is completed

 

Shipping Policy
Orders are filled as soon as possible whilst maintaining quality. Our cut-off time for same-day shipping is midday, however, placing an order before 12PM does not guarantee same-day shipping. If you have a special request please call us. No orders are shipped on Saturdays and Sundays.

We cannot guarantee/control when an order will arrive. Consider any shipping or transit time offered to you by AV Digitech or other parties as an estimate only. It is your responsibility to provide us with an accurate mailing/shipping address and telephone number.  Additional charges for incomplete or incorrect address information can apply. 

Out-of-Stock Products
There may be times when products are out-of-stock, or in need of testing, which can delay fulfilling your order. On ordering you will be informed of the status of any products that are out-of-stock and unavailable for immediate shipment. In the unlikely event that your product is not in stock we will ship your product as it becomes available. You may cancel your order at any time prior to shipping. Once your order has shipped it is subject to our refund policy.

Taxes
All invoices include a 10% GST charge.

Returns
AV Digitech will gladly exchange any new equipment that is defective due to manufacturing fault and/or workmanship for 7 days from the date of purchase. All original packing and accessories must be included. In the unlikely event of failure after this time we will repair your unit to its full operation under the manufacturer’s warranty terms and conditions. All interstate buyers can return their goods to the local authorised repairer in their state. Please contact AV Digitech for contact information.

Undeliverable Orders
If the shipping company is unable to deliver the order for any reason, or if the customer refuses to take delivery of their shipment, and it is returned to AV Digitech, the order will be refunded less the original shipping charge. The customer will also be responsible to pay all charges associated with the return shipping and with this cost also being deducted from the final refund amount.

Satisfaction Guarantee:

You must be happy! You may request a refund for any reason within 7 days of receipt. You will be charged a re-stocking fee of 10%. All return shipping costs are to be paid by the purchaser and any loss or damage will be deducted from any refund due. We encourage all freight returned to be sent with tracking and insurance. Returns are not accepted by AV Digitech unless prior arrangement and a RMA number are issued.

RETURNS ARE NOT ACCEPTED WITHOUT AUTHORISATION BY AV DIGITECH

Typographical Errors
In the event a product is listed at an incorrect price due to typographical error, or error in pricing information received from our suppliers, AV Digitech shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.  AV Digitech shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, AV Digitech shall immediately issue a credit to your credit card account for the amount of the incorrect price.

Links
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that AV Digitech is not responsible for the operation of or content located on or through any such site.

Copyright and Trademark Notice
This site is owned and operated by AV Digitech. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of AV Digitech, Copyright © 2014, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted or distributed in any form or by any means without prior written permission by AV Digitech. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Other Conditions
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether AV Digitech signs them or not. AV Digitech reserves the right to make changes to this site and these Conditions at any time.

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