FAQs (Frequently Asked Questions)

We Provide Warranty and Out-of-Warranty Repairs

We are a warranty service center for all brands listed below. It is important to bring your proof of purchase with you when booking in a warranty repair. Unless this information is provided at the time of booking-in the repair cannot be processed under warranty and our quote fee of $88.00 will be payable. You can email this ahead of time if you wish. Email to info@avdigitech.com.au with your surname in the subject line. Equipment will be repaired under warranty (at no charge to the customer) when the fault is due to a manufacturing fault/component failure which has occurred within the manufacturer’s stated warranty period. Manufacturer’s warranty doesn’t cover faults resulting from power surge/storm damage, fluid ingress, equipment being dropped/mishandled or used beyond its specifications (over-driven). Some manufacturers do not pay for a “no fault found” and in this instance our minimum workshop charge of $88.00 will be payable by the customer. Please refer to your product warranty card information for full terms and conditions.

Brands we provide Warranty Repairs for:

Denon, Marantz,  Yamaha, SIM2 Projection Design, Optoma, Epson Projectors, Cambridge Audio, Cabasse, Wharfedale, AudioLab, McIntosh, Rega, Sonus Faber, Dali, Arcam, Pioneer, Viano, Onkyo,   ,Luxman,Anthem,NAD,Bowers & Wilkins, PSB,JBL,Klipsch, Jamo

You have Questions About Repairs?

What will it cost?

This is a question we are asked  often.While we are very experienced in our field of expertise, we cannot properly diagnose what hasn’t been professionally assessed, (that is one skill we’re yet to acquire).
 
Unfortunately in most situations, a description of the fault or a recent Google search does not enable us to provide you with a price to repair. This is because most symptoms can be caused by various different faults, nor do they always point to the actual problem. For example, we often have people tell us that their equipment powers up but turns itself off within seconds.
 
Most commonly this is the protection circuit activating –not the actual fault. Many electronic items are manufactured with a protection circuit which senses a fault and turns the unit off to isolate the fault. So, if the protection circuit in your equipment activates, it is basically saying “I have a fault, I’m broken”! However, it does not tell us the exact component which has failed; or even what area of the circuitry the fault is located. All we know is that the unit has a fault…what fault is anyone’s guess until the unit has been assessed in the workshop.
 
“No power” faults are also very common but impossible to diagnose because what is causing the unit not to power up? A shorted transformer, a blown fuse, a faulty component (or 10) or a burnt-out power supply PCB? You don’t know? Well neither do we until we have a look!
 
Based on the above, we hope you can appreciate why we do  not  give ballpark prices  as they are completely speculative.  You need to know an accurate price so you can make an educated decision. Therefore, the only cost you need to consider at this early stage is whether or not your equipment is worth (to you) our $88.00 quote fee. Our quote fee is very reasonably priced, if not below industry standard, and is well worth the money. After all, having us assess your equipment and provide you with an accurate quote is the only way you will know for sure what the repair will cost
How long will it take?

We aim to assess repairs within 10 working days. At this stage, when the fault has been diagnosed and the cost to repair calculated, we contact you with a written emailed quote or discuss your quote and obtain approval before proceeding with the repair if you prefer. Depending on the nature of the fault and availability of parts, repairs can take a further 1-7 days to complete. We aim for a total turnaround time of 15 working days (for a standard repair).

Warranty repairs are usually completed within a 10 working day turnaround time, subject to part orders. Unfortunately, from time-to-time situations can occur which will prolong the repair time. These situations include very intermittent or more complex faults; or when parts are required that suppliers do not have in stock. While these delays are beyond our control, we always endeavour to complete repairs as promptly as possible.

For urgent repairs we offer an Express Service facility which is available for an additional upfront charge of $110.00 (refer Fees and Charges). Should you decide to utilise this facility, your equipment becomes the next repair to be assessed. If we have the parts in stock it is possible for the repair to be completed on the same day. If, however, parts need to be ordered, we will do so immediately and while we cannot “hurry up” the supplier, once we have received the part/s your repair becomes our top priority. It must be remembered that paying the Express Service fee does not guarantee your repair will not be of a complex nature. If you are considering paying for an Express Service and we suspect (to the best of our ability) there is a chance your repair will not be straight-forward, we will advise you accordingly

What warranty do you provide?

When repairing items that are covered by the manufactures warranty terms and conditions this will depend on the length of your warranty. As we are acting as agents for these companies it is there decision wherever they will provide service free of charge or not. If you have any questions you should always contact your original place of purchase for more information.

For all non-warranty repairs we offer a ninety-day service warranty on the service work carried out previously. In the unlikely event that our workmanship has failed, we will resolve no questions asked during this ninety-day period.

Workshop Charges

QUOTE ASSESSMENT  FEE : $88.00 (standard assessment only & minimum charge). Applied to all incoming COD repairs .

INSURANCE QUOTE FEE :   $110.00 per  detailed quote . This charge is non-refundable and applies to all reports requested fro insurance purposes.

Conditions of Quotes:

  • Quotes are charged per item, are payable at time of booking in and are non-refundable.
  • Quote fee will be deducted from the cost of completed repair.
  • Quotes are subject to change.
  • All parts over the value of $100/non-stock parts must be paid for in full before they will be ordered. Ownership of these parts is transferred to the customer and is non-refundable

LABOUR RATES (inc. GST)

AUDIO/TV $120.00 per hour
PROJECTORS $150.00 per hour
PRO & HIGH-END AUDIO $150.00 per hour
PRIORITY SERVICE FEE: (*conditions apply, paid in advance.) $110.00 per item
WORKSHOP CONSUMABLES CHARGE (applies to every repair)  $5.50 per item
SERVICE CALL OUT FEE $165.00 inc first half hour.  $120 per hour for additional time spent onsite.

IMPORTANT:

  • Manufacturers will not accept warranty claims for “NO FAULT FOUND”. In this instance our minimum charge of $88.00 will be payable by the customer. Customers are notified prior to invoicing.
  • During the  service process  all or some of stored data may be lost. Please ensure this data has been stored elsewhere prior to repair.
  • Our  full terms and conditions can be found on your job card receipt.

Get in touch

We'd love to hear from you so why not drop us a message. Get in touch and let us know about your next project. Big or small, we can make your vision a reality.

Call Us

07 3299 5828

Email Us

sales@avdigitech.com.au

Our Location

Commercial Court 130 Kingston Road, Underwood, QLD 4119